Returns
You may return unused, unopened items in their original packaging within 7 days of delivery for a refund or exchange. To start a return, email us at info.primepickcart@gmail.com with your order number.
Damaged or wrong items
If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with a photo. We will arrange a free replacement or a full refund — no return shipping needed from you.
Refunds
Once we receive and inspect your return, approved refunds are issued within 5–7 business days: online payments go back to the original payment method, and Cash on Delivery orders are refunded by bank transfer.
Non-returnable items
For hygiene and safety reasons, personal-care items that have been opened cannot be returned unless faulty.
Return shipping
Return shipping for change-of-mind returns is paid by the customer. If the return is our mistake, we cover it.