Refund policy

Return and Refund Policy

At Prime Pick, we want you to be satisfied with your purchase. Please review our return and refund conditions before placing an order.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

  • The product must be unopened, unused, and in its original packaging.

  • All original accessories, labels, and included items must be returned.

  • Proof of purchase or the order number must be provided.

  • Products that have been opened, used, damaged by the customer, or returned without their original packaging may not qualify for a change-of-mind return.

These conditions do not limit any rights customers may have under applicable UAE consumer protection laws, including rights relating to defective, damaged, incorrect, or misrepresented products.

2. Non-Returnable Products

Certain products may not be eligible for change-of-mind returns due to hygiene, safety, or product-specific restrictions. Any such exclusions will be applied in accordance with applicable UAE law.

3. Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for arranging and paying the return shipping costs.

If an item is defective, damaged on arrival, incorrect, or otherwise qualifies for a remedy under applicable law, please contact us before returning it. The applicable legal requirements will determine the available remedy and responsibility for return costs.

4. Refunds

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be processed within 10 days after receipt and inspection of the returned item. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.

For Cash on Delivery orders, we will contact you to arrange an appropriate refund method. Additional information may be required to process the refund.

5. Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible if your order arrives damaged, defective, or incorrect. Include your order number and clear photographs where appropriate.

We will review the issue and explain the available next steps in accordance with applicable UAE consumer protection laws.

6. How to Request a Return

To request a return or report a problem, contact us at:

Email: info.primepickcart@gmail.com

Please include your order number, the reason for your request, and any relevant photographs.

7. Contact

Prime Pick
Email: info.primepickcart@gmail.com
Serving customers across the United Arab Emirates.

This policy does not exclude or restrict any consumer rights that cannot legally be excluded under applicable UAE law.