Terms of service

Terms of Service

Welcome to Prime Pick. By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.

1. Use of Our Website

You agree to use our website lawfully and to provide accurate information when placing an order. You must not misuse the website, interfere with its operation, or attempt unauthorized access.

2. Products and Availability

We aim to display accurate product descriptions, images, and prices. However, product availability may change, and occasional errors may occur.

An order is subject to acceptance and confirmation. We will not intentionally represent an unavailable product as available.

3. Prices and Payment

Prices are displayed in UAE Dirhams (AED), unless otherwise indicated. Shipping charges are shown at checkout.

Available payment methods, including Cash on Delivery where offered, will be displayed during checkout. Customers must pay the amount confirmed for their order.

4. Orders and Delivery

Customers are responsible for providing accurate contact and delivery details. Delivery estimates are approximate unless expressly confirmed otherwise.

If an order cannot be fulfilled, we will contact the customer and arrange an appropriate resolution in accordance with applicable law.

5. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy. Nothing in these terms removes any mandatory rights available to customers under applicable UAE consumer protection laws.

6. Website Content and Intellectual Property

Website text, branding, graphics, and other content may not be copied or used commercially without permission, except where permitted by law.

7. Limitation of Liability

To the extent permitted by applicable law, Prime Pick is not responsible for losses caused by circumstances outside its reasonable control. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.

8. Privacy

Personal information is handled in accordance with our Privacy Policy.

9. Changes to These Terms

We may update these terms when necessary. The version published on our website will apply subject to applicable law and any rights already accrued to customers.