Frequently Asked Questions

What is Prime Pick?

Prime Pick is an online store for customers in the United Arab Emirates. We offer electronics, beauty and personal care products, home essentials, and lifestyle finds — practical picks for everyday living.

Do you deliver across the UAE?

Yes. We deliver across the United Arab Emirates from our UAE warehouse. See our Shipping Policy for delivery times and charges.

Is Cash on Delivery (COD) available?

Cash on Delivery is available on orders across the UAE. Please keep the exact amount ready and ensure someone is available to receive the order.

How long does delivery take?

Orders are dispatched within 24 hours. Standard delivery takes 2–4 business days anywhere in the UAE. See our Shipping Policy for details.

What is your return policy?

You may return unused, unopened items in their original packaging within 7 days of delivery for a refund or exchange. See our Refund Policy for the full details.

How can I track my order?

Once your order ships, we share tracking details on your phone number and email.

How do I contact Prime Pick?

Write to us at info.primepickcart@gmail.com or use the Contact Us form. We aim to respond within 24 hours, Saturday to Thursday.